The following Booking Terms & Conditions together with the information contained on our website and any other written information brought to your attention before we confirm your booking set out respective rights and obligations and form the booking agreement.
Prices
We reserve the right to alter any of the advertised prices. The final quote will be provided before the booking is confirmed.
Booking and Payment
When a booking request is submited to us, you must pay a non-refundable deposit of 50% of the full cost of the booking. The remainder is due 4 (four) weeks before arrival. If you are booking within 4 weeks of arrival, the full balance is due to confirm your booking.
We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion.
Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.
All payments must be made in Euros.
Included in your booking
- Rental of the apartment for the booked period;
- Towels - towels will be changed mid-week;
- Linen - linen will be changed one week upon arrival;
- Cot and highchair (one unit of each can be included free of charge, additional units available on request);
- Utility bills such as water, electricity, internet, etc.
Please note that winter rentals and long term lets may be subject to additional charges and the rates may not include maid service, please contact us for additional information.
Booking information
The number of people staying at the apartment cannot exceed the amount of people booked and paid for;
We recommend you acquire time limited travel insurance prior to your holiday. We will not be held accountable for missing or stolen objects in and outside the accommodation;
No pets allowed;
The minimum stay is 4 nights except for high season (June, July, August and September) where the minimum rental period is one week (7 nights).
The standard time for check-in is 16:00 local time.
The cleaners have sole access to the accommodation until this time to prepare for your arrival therefore, entry to the accommodation prior to this time will not be permitted.
Check out time is 10:00 local time.
If you wish to have an early check-in or late check-out, please contact us beforehand as it is only possible in very specific conditions. An additional fee may be charged for an early check-in or late check-out.
Security Deposit
A refundable security deposit of €100 is payable on arrival in cash. The security deposit is refundable when checking-out once the apartment has been checked for damages. If there are damages to report, the appropriate amount will be deducted from the security deposit and the reamainder is refunded.
The apartment
The apartment is reserved only for the amount of people booked and paid for.
No other persons are permitted to stay in the apartment without our written permission.
Unauthorised over-occupancy can result in penalty charges and/or immediate cancellation of the right to occupy the property.
You should, on departure, leave the accommodation in a reasonably clean and tidy condition so that we can efficiently prepare it for our next guests.
If you change your booking
If you wish to change your travel arrangements in any way, once your booking has been confirmed (for example your chosen arrival or departure date) we will do our utmost to accommodate these changes, however, it may not always be possible. Any requested changes may be subject to additional costs.
If we are unable to assist you and you do not wish to proceed with the original booking we will treat it as a cancellation by you.
If you cancel your booking
Should a booking be cancelled before full payment is due, the deposit paid is forfeited.
Should a booking be cancelled, after making the full payment, there will be no refund on the accommodation cost.
It is therefore essential that every person in the party takes out a holiday insurance from the moment of booking, which includes cancellation cover and personal liability cover. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs.
If we change or cancel your booking
In the unlikely event that we have to cancel or make any changes to your booking arrangements, we will notify you as soon as possible.
You may then: a) Accept the changed arrangements; or b) Cancel your booking entirely, in which case we will refund you all monies paid to us.
Behavior
When you book our apartment, you accept responsibility for the proper conduct of all members of your party during your stay.
We reserve the right at any time to terminate the stay of any party member(s) whose behavior is such as to cause or to be likely to cause danger, upset or distress to anyone else or damage to property.
Full cancellation charges will then apply and no refund will be given.
We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
Force Majeure
We cannot accept liability or pay any compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics. No compensation, costs, expenses or any other sums, including the cost of securing alternative accommodation will be paid by us.
If you have a complaint
In the unlikely event you should have a problem during your holiday, you must notify us immediately so that we are able to rectify the reported issue.
Once we are notified of the problem, we will investigate it immediately and will inform you of the time allowance required to rectify it.
We will not accept any complaints made after your departure, as it deprives us of the opportunity to investigate and rectify them in a timely manner. Failure to report your complaint locally, will affect your rights under this agreement.
These Booking Conditions and any agreement to which they apply are governed in all respects by Portuguese law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your booking, will be dealt with by the Courts of Portugal – Algarve.
System errors
In rare cases errors may occur when inputting prices into our website. We regret that any agreement entered into on the basis of an inputting/systems error or erroneous price will be void. In the unlikely event that such a situation arises you will be given the option to either pay the correct price or cancel with a full refund.
Use of information you give us
Please see our Privacy Policy which explains how we will process your personal data.
Updates to our Booking Terms & Conditions
We reserve the right to update our Booking Terms & Conditions from time to time.
Last revision date: 27.01.2022
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